Cell C
HOW DOES ONE GET CELL C TO RESPOND??

On 14 December 2011 I cancelled my contract via the Cell C website which sent me a message thanking me for my submission, with a message IF necessary a consultant would contact me (it did not allow me to print a copy of my mail, but I did send Cell C's website response through to them).

I tried a couple of times during last year to call the call centre, but due to the length of time it takes to get through, gave up each time. I also went into Clearwater Mall. Eventually in Jan 2013, when I slowed down enough at work to give it my attention, I started querying.

On 14 January 2013 I spoke to the call centre and requested that the matter be looked into, that the contract be cancelled and a full refund given. Reference number 3011403880.
Follow up 31 January 2013 ref 1301310000202551
Follow up 11 feb - spoke to Jabu, was cut-off no return call just sms saying it was being looked into
Follow up again 11 feb Ref3021100696
Follow up again 20 february with managers office REF 0302200000184672
20 Feb Given CEO's office no (011) 324 4833/4278 - no reply - diverted back to previous number
Requested someone call me - response is that Cell C cannot dial out

I am now desperate!!

Company: Cell C
Country: South Africa
City: HEAD OFFICE

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