8ta / Telkom Mobile
CUSTOMER SERVICE AND CANCELLATIONS - MEANING?

The saga continues and not by choice. After 8ta cancelled my contract due to the network coverage I was thankful I did not have to deal with such incompetence anymore but my joy was shortlived. I was billed for internet charges in March for R326. I called the call centre to advise of the charge and requested my refund and that my billing info be deleted. Got my refund after a week and thought that was the end. Guess what, I was billed again yesterday 3 April for R780!! Spoke to the supervisor at the call centre - Belinda Ndoro, made it very clear how frustrated I am and that I didnt want to call back again, I want my refund immediately, please can she sort this out. I also advised that I called the Sandton store and left a message for the manager - Kalil but he had not returned my call as yet. Belinda advised she would call back as the turn-around time is a few working days and follow-up on the service of the store. To my utter disappointment, even Belinda has not called back (4 April, 11:47) neither has Kalil. South African retailers and support centers have NO CLUE what CUSTOMER SERVICE IS. Is it worth upsetting oneself for people who get paid for NOT doing their jobs!!??

Company: 8ta / Telkom Mobile
Country: South Africa
City: SANDTON CITY/CALL CENTRE

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