Telkom
Failure to move account to new address

I have a landline with adsl service for my business. I phoned Telkom more than the required 30 days before moving premises to request my service moved to a new address. I was asked to call back again in two weeks. I did. They then told me I could not get adsl at the new address. I asked them to move my line anyway. They came and installed the new line a day late. The technicians were completely disorganized. They completed the job and now suddenly adsl was available?! Ok whatever, all is well that ends well? One month later I receive my bill only to find that Telkom, instead of moving my line, only opened a new account. In other words I am being billed for two lines each with adsl. It took six weeks of frustrating phone calls and emails just to cancel the old line. Now to try get the extra charges reversed. I doubt telkom will do anything to rectify this situation.

Company: Telkom
Country: South Africa
City: Cape Town

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