Mtn
WHY AM I STILL BEING BILLED?

I would like to enquire why I am still being billed R 159 a month for BIS service and my cellphone contract that should have ended a while back.

I cancelled BIS for the number 082 number on 28 January 2013. I note that just today I was billed R 159 which I assume R 100 towards cellphone and R59 towards BIS! Please explain!

See below Correspondence.

5 March 2013 09:08
Good day Sir/Madam,

Thank you for emailing MTNSP.

Kindly be advised both lines has been converted to pre-paid already.

Please note that the last payment it will be on the April.

Please do not hesitate to contact us should you require further assistance.

Kind Regards,
Phyllis Nhlapo
Online Customer Services
MTN Service Provider

Reference Number: 6288336

From: Melissa
Date: 2013/01/28 9:42:48 AM
To: [Email Removed]
Subject: Re: Update Your Details [#6155618]

Good day,

Attached please find completed form ID.

Regards
Melissa
xxx

Company: Mtn
Country: South Africa
City: Online Customer Service

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