Vodacom
Over Charged

I migrated my account middle of January from a Talk 240 to a Smart XXL which included 700 Minutes, Unlimited SMS and 700 Meg Data including a Samsung Note 2. My phone was delivered a few days later to my office. Luckily on the 1st of February I checked my balances and realised the migration did not take place. I phoned 01/02/2013 at 13:05 and spoke to Kefilwe. I explained to her that I need that contract loaded as I started a new job and was paying an enormous amount towards usage having the Talk 240. She spoke to her supervisor and told me it was a mistake from their side and that they will only bill me for a Talk 240 no matter what my usage is. I confirmed that 3 times telephonically. I tried to track my usage to not use more than the Smart XXL, but there was no way to track it as everything was still loaded as a Talk 240. I logged into my account today... balance owing R 7721.94. They can't stop the debit order and I don't have enough money to pay that account and all my other accounts. Their reply: they will try and recover the recording and get back to me. Who's going to be responsible for the costs of debit order's rejected because of their lack of service???

Company: Vodacom
Country: South Africa
City: Vodacom Red

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