Mweb
Customer value

Things happen and thats life, how you deal with it shows how you value your customers.
Take the SEACOM issue, yes no one can predict or prevent this happening.
But why did you not send out a short email explaining to you customers what happened and the path forward.
Your techncal support phone line does not work, only if you go to sales and press 2 do you get to find out whats wrong.
Well I know how much you value me as a customer now.
Not much.

Company: Mweb
Country: South Africa
City: Head office

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