Mweb
Bad Quality and Consistency of Broadband

The quality of the MWEB uncapped (Shaped) service has deteriorated dramatically.

The problem is 2-fold:

1) International bandwidth has been severely impacted
2) MWEB does not notify its customers of problems with the quality.

To address point #1: An uncapped subscriber pays a fixed fee every month. This means that, regardless of the service delivered, a person pays the fee. This type of service should have higher availability, otherwise the product is paid for but not delivered upon, and hence a bad service.

To address point #2: Please put a notification system in place if there's a problem. It isn't that difficult.

Lastly, a PING of [URL Removed]

PING [URL Removed] (173.194.34.84): 56 data bytes

64 bytes from 173.194.34.84: icmp_seq=5 ttl=44 time=167.949 ms
Request timeout for icmp_seq 6
64 bytes from 173.194.34.84: icmp_seq=7 ttl=44 time=175.570 ms
64 bytes from 173.194.34.84: icmp_seq=8 ttl=44 time=176.214 ms
64 bytes from 173.194.34.84: icmp_seq=9 ttl=44 time=183.502 ms
Request timeout for icmp_seq 10
Request timeout for icmp_seq 11
64 bytes from 173.194.34.84: icmp_seq=12 ttl=44 time=165.004 ms
64 bytes from 173.194.34.84: icmp_seq=13 ttl=44 time=173.309

Company: Mweb
Country: South Africa

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