Nashua Mobile
Lack of empathy, no customer service, no care

I called Nashua Mobile to request that they unlock my line. First call was at 16:15, Held on 4 Corporate support for 10 minutes and the call was abruptly ended. I called back and I was placed on hold for a further 15 minutes, redialed at 16:45 worried that I might miss the 5pm knock off time slot for Corporate queries. I requested to speak to a Credit controller and a switchboard operator assured me that she'd transfer my call to the department. My call was intercepted by a voicemail. I called back and left an urgent request with the operator: I gave her my cellphone number, the limit increase amount and as is my witness when I called back she was gone. This was at 16:53. A CS agent eventually took my call without announcing her name. I explained the nature of my call and she said she CAN'T help me as this was a corporate request not her area. I explained that a few agents from the Call centre have helped in the absence of Corporate support. I asked that she goes through my records and confirm this then assist me. She refused then I asked for her manager, she placed me on hold for a further 14minutes, came back and still no good news. Airtime on this CELLPHONE is depleted too

Company: Nashua Mobile
Country: South Africa
City: Midrand

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