Vodacom
Cracking Back cover not part of warranty?

I have been to four Vodacom branches with regards to the following problem and and am quite annoyed by this point.

I have a Samsung Galaxy S3, I got it in August last year. In December the back cover started to crack around the camera. Please note the phone is always in a cover and has no scratches what so ever. i.e. it has NEVER been dropped.

This is NOT a cheap phone, hence surely you can understand my complete shock when I was told. "Your back cover is not covered by your warranty as it is an accessory to the phone". What! An accessory? That suggests that I can simply use the phone without its back cover.

Then in frustration I gave up arguing and said I would just buy one then, only to be told "sorry we don't sell them, we will have to send in your phone for 3 days to quote you on a back cover". That's a joke right?

If its a so called "accessory" why on earth is it not sold in your stores? Easy answer: Because its NOT an accessory.

Cannot believe Vodacom would use a pathetic excuse like that to not replace a cheap piece of plastic which pretty much costs them nothing at cost price. Not acceptable nor good service!

Loyal customer for 13 years, starting to get peeved!

Company: Vodacom
Country: South Africa
City: Cape Town

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