Autopage
Data Fees

As of December Autogpage has started to bill me for data. In my two years as a registered BIS user, this has never happenned, and now without any changes to my phone settings etc, I am charged data daily. If I look at my itemized bill their is entries for usage about every hour, even in the middle of the night, when I am certainly NOT using my phone
I have logged a complaint previously with the following reply:
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Good day Thank you for contacting Altech Autopage Cellular Please be advised that using data on a Blackberry via the Vodacom APN, is chargeable and not free Blackberry usage. This would be accessed on the phone via the Vodacom icon, which is different to the Blackberry browser icon on your handset. Please remember that the Blackberry APN is not able to access all sites and will re-route you to the Vodacom APN and then usage becomes chargeable. A request was also logged with the billing department to investigate on the usage.
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This is not acceptable, why without making changes, would my phone now be using the Vodacom APN, which I am certain it is not

Ref Nr's of calls: 223690
M13010964

Company: Autopage
Country: South Africa
City: Western Cape

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