Vodacom
UNAUTHORISED CHARGES ON MY ACCOUNT

I was contacted by a Vodacom sales person telling me about upgrading my contract. I told her that as long as there are no extra costs its fine but if there are extra costs i don't want it. Now i get a statement which shows that there are extra costs that are going to be deducted from my account. The amount that l agreed upon is R158.50 NOT R196.83. Please see that this on my account is rectified as soon as possible. The R196.83 MUST NOT BE DEDUCTED FROM MY ACCOUNT BECAUSE I DID NOT AGREE ON IT. Listen to the voice recording then you will know that i told that lady who called me that l do not want extra charges. Is this how Vodacom does business these days, tricking people so that they can pay extra, Rectify my account as soon as possible and if deducted l want a refund, I CANNOT AFFORD THOSE EXTRA CHARGES.

Company: Vodacom
Country: South Africa
City: Pretoria

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