Vodacom
Limitless problems!

I purchased the limitless contract with Vodacom on Saturday 9 March 2013 and was served by Junaid. I was informed that activation would take between 2 and 24 hours. On Sunday 10 March 2013 the service was still not activated and I approached the customer service store in Menlyn. I was informed that the system does not even reflect that I am a client of Vodacom and was told to return to the store where I purchased the contract. I returned to find that Junaid was not available and the store manager informed me that he was supposed to inform me that it could not be activated due to an error. Upon insisting that the problem be solved the manager undertook to rectify the situation (I realised that the problem was that Junaid did not submit the contract for activation). I returned to the store an hour later and was informed by the manager that the activation was complete and that the service would definitely be activated within a few hours. The service has still not activated and I have serious doubts that it will be done. Vodacom's unprofessional service and their failure to do their jobs has cost me time and money and I do not want any more excuses, only a device and service that works

Company: Vodacom
Country: South Africa
City: Menlyn

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