Vodacom
Incompetent staff

I recently purchased a data 3 gig promotion data contract and specified at the time of call that it should be a TOP-UP. when I recieved my sim card i called to confirm that is was a top up and found out that it was an open account. I have called the after sales direct department but i waited for over an hour which i then called the conatct centre which they said that they cannot help me, and that i should call the Sales department because my contract is new and i am within my 14 days notice period. After waiting for 30 min on the call i finally got through and was told that they CANNOT help me ASWELL and that i should call the direct after sales department, which they transfered me to. After 45 min, the after sales direct department, finally answered and then abrubtly told me that they CANNOT help me and that it is the Sales department problem and that they cannot do anything, which then they transfered my call whilst i was still talking - HOW RUDE! After quite a while when my call was answered the told me that there is NO NEED to migrate to a top up coz the 3gig is capped? i called the contact centre and the confirmed that once my 3gig is completed i would pay for the out of data

Company: Vodacom
Country: South Africa
City: Call centre - Sales depa

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