Autopage
Simple change of ownership goes wrong

Last week Friday (28th February 2013) I started the process of changing ownership of a cellphone contract from my brother's name into mine. I sent the relevant forms off to Autopage. On Tuesday the 5th March at 10:45am I received a mail from "Autopage SO New Applications" saying that the transfer of ownership request had been approved and sent for processing, and that I should allow for 48 hours. The next morning at around 9am I lost all data services on my phone. I was then sent an sms to say that I was moved from contract to pay as you go. I immediately replied on the mail to find out if this way normal (since I suspected it wasn't). No response after 3 mails throughout the day. I phoned the help desk, and was told that the account was not in my brother's name, but my father's (5 years previously) and that I was on pay as you go (definitely not the case). I was then asked to reboot the phone. This did not work. Frustrated, I gave up at the end of the day. This morning I called the helpdesk again, and spoke to several different agents. I got nowhere. I spent 2-3 hours on the phone today. I am now back on contract, but 36 hours after losing data I still have not had it restored.

Company: Autopage
Country: South Africa
City: Johannesburg

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