Nashua Mobile
Irresponsible staff

I've had mishaps with Nashua since 3 Feb 2013. We came to a resolution with The Senior Manager Karen Fourie as I was terminating my account due to their disgusting service. I opted to be converted to a top up. I was advised I will be migrated to a Family Top Up 200. Which comes with 200 anytime minutes. After 4 weeks, they finally resolved the matter but R200 was transferred instead of 200 minutes. I spoke to Dorcus on 05 March who is now denying of having a top up with 200 minutes. She said their top up comes in Rands not in minutes and she asked George Mthethwa to call me who confirmed that the migration form I have signed and the 101 emails between the three of us stated200 minutes not airtime. Today I phoned Nashua and got the info about their Family Top Up, I was informed that it comes with 200 minutes not R200 I spoke to Gift. I am really fed up now as no one is communicating with me. I have to send 20 emails before they respond. Terminate this useless account I don't want it anymore as it's exactly a week since everyone is passing the bug! What an incompetent company with incompetent staff!

Company: Nashua Mobile
Country: South Africa
City: Credit Department

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