Web Africa
WebAfrica- Bad service delivery & fault resolution

I don't think I can count the time I've wasted waiting on WebAfrica's telephone support line.
Constantly being put through to other technician's, regardless of the sequence of numbers I press, and then get disconnected, or told to wait longer.

I'm paying WebAfrica for my service and yet I'm constantly told it's an issue with Telkom or I must wait for their technicians to come out and check. i always ask them WHY am I paying WebAfrica not Telkom then?!!!

I've been incorrectly billed, even though I phoned them basically every day trying to resolve my issues. They confirmed on the 25th of February that I indeed had not had internet for the whole of Feb and would not bill... obviously another false promise from WebAfrica.

I've told Bulelani Cutalele (last tech I spoke to today) that if my issue isn't resolved by the end of the week. I will go back to Cybersmart.

Company: Web Africa
Country: South Africa
City: Cape Town

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