Mtn
Is vulgaric language acceptable in business today?

My Nokia E7 was sent for repairs to the Columbine store a few weeks ago. The phone arrived at the store but no one bothered to call me to advise me of same. I had to go into the store to enquire if it arrived. A few days later the phone was problematic again, I took it to the same branch for repairs. I went to the store during the course of 28/02/2013, the clerk gave my receipt to the store manager who emailed someone for an update on the phone, this took forever so I asked them to call me with an update. No one did this. The following day I called the store to enquire about it, the gentleman ask me to hold, spoke to his manager about the phone and used vulgar to describe to her about my enquiry. I am in the corporate environment and the last time I checked, using vulgar in the workplace especially in the prescence of a client is called for instant dismissal. Is it not part of customer service and your job description to call the client and advise them once the phone has arrived for collection? The manager did not even apologise to me on the phone, she is arrogant, stubborn and unprofessional. I would love to know how such people are placed into these positions.

Company: Mtn
Country: South Africa
City: Columbine Square

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