Mtn
"MTN is simply not very good" - MTN Employee

I recently moved from Vodacom to MTN and have been having some issues. I therefore when into an MTN store to complain. I explained that several times now MTN messed up my direct debit so that my phone was cut off and the lady who helped me did sort this out. However I also explained to her that whenever I check online it tells me that I have used 0 of my 250MB free broadband, but that I have 0MB left (!). I asked how I must know when to top-up if I don't know how much I have. She told me I can't top up with an iphone. I said I can (!) and showed her how. She said "Well you learn something new everyday". She then told me that I can not check my balance online but have to call 808. I told her that in this day and age it was unheard of to have to call and listen to a recorded message to check a data balance, she replied "Moving from Vodacom you have to understand that MTN are simply not very good, I'm sorry". What a shambolic state of affairs when you mess up direct debits, your staff don't even know how to top up data on an iphone and I have to check balances via a recorded message. Worst still, how embarrassing that you own staff tell customers that you are not as vodacom

Company: Mtn
Country: South Africa
City: Guateng

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