8ta / Telkom Mobile
HOTSPOT or not???

I logged a complaint last week. Was very impressed with the response time. However the solution did not solve my problem. Suddenly I was informed: Oh second thought!!! You are not able to make your Ipad a hotspot with 8ta's Micro Simcard!!! So can I or can I not??? When the question is getting to technical lets just tell the customer we can't do it, while obviously you can??? Below my complaint from last week:
Hi bough a Micro sim for my new Ipad4 a week ago from your Waterfront Store. Have been struggling for more than a week to setup my Ipad 4 as a hotspot. To no avail. I have google and googled and no info was found except that the problem is with the cellular company. I have been to your Tygervalley branch. Sorry we only do sales we have no knowledge that is a technical matter??? Oh and you will have to go to Canal Walk??? Why?? So I phoned Canal Walk what a mission if you select data and technical if you switched to another call centre. Here they ask for your a number, I tried my heita number but that did not work. After 4 calls I called again selecting sales. Yet again I was told to come in to Canal Walk. That is ridiculous? Now I have to travel from Durbanville to Canal

Company: 8ta / Telkom Mobile
Country: South Africa
City: National

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