Mtn
Over a week to PORT number, still no feedback

I opened up a new account with MTN last Tues (14 Jan) at Canal Walk. I got my new phone, but my number has had trouble porting, because it was still 'stuck' with my current provider Virgin Mobile. After the first port request failed, the Canal Walk MTN employee I worked with (call him "N") promised me he would resubmit the port request the next day - but I received no sms of a new request. Only after calling another branch store, where they helped me get in touch with Canal Walk branch (a walk in only store?!) I was then told that the number would port either on Thurs eve or Fri eve, which it did not. I then physically went to the Canal Walk branch on Sat to speak to another employee, who then told me that my number was 'stuck' with Virgin, who hosts from Cell C's network. He assured me "N" would follow up on Mon (yesterday) to 'clear' my number from Virgin, & that "N" would phone me & let me know. The porting process has still not even BEGUN, because no one is bothering to follow up & get it cleared. It's been a full week now, unable to use my new phone, with NO ONE telling me anything. I am extremely angry and frustrated at the complete LACK of customer service!! Disgusting.

Company: Mtn
Country: South Africa
City: Canal Walk

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