Autopage
CONTENT BILLING BOGUS

I recently received my February 2013 statement from Autopage and was surprised to see a bill for "Content" amounting to R133.20. I called Autopage on 19/2/2013 and spoke to Brenda to clarify this bill. She checked and could not immediately find out what the content was and then requested from her IT dept for the proof, "Reference 234115". I told her that I did not subscribe to any content and that I did not receive any content either, as it should be a two way connection "subscribe and receive". I also asked her what my credit limit is and she could not immediately check as her system was very slow.By this time I was on the phone with autopage for 25 minutes. I asked her to rather call me back with the answer, but she said that they are not allowed to call out. For a telecommunications company I think this was ridiculous. She still took my number, but never called me. I called in the next day and spoke to lee, who could not email me info on the content bill as "autopage" will not get involved with it. Autopage should be held responsible as they are billing and collecting the money from us the customer. She smsed me the info, but these content providers can't be reached reached.

Company: Autopage
Country: South Africa
City: Billing accounts

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