Cybersmart
Cancellation rules as per ICASA/CPA not honored

I had taken out a Cybersmart 4 meg uncapped account with Cybersmart on the 20 Feb 2013. After trying out the account that evening, I realised that the line and network quality was terrible and certainly not what was promised to me and all other customers on activation. I could not play any You Tube video or any other streaming video for that matter. All I could do with this so called 4 meg line was light surfing. So I called up Cybersmart on the 21 Feb 2013 & requested a cancellation [URL Removed] #4839328]. They sent me an e mail indicating that someone would contact me within 8 hours. I have up to this complaint on Hello Peter not received any response, even after following their escalation link [URL Removed] #4841213], which they say once you escalate you will receive a response within 2 working hours. I have still received absolutely no contact/feedback from them. Its amazing that within 5 minutes my account was activated, but no one wants to acknowledge and effect my request for cancellation, especially within the first 7 days as per ICASA and CPA rules. Come on Cybersmart, are url just delaying so that url can put a one month debit order through?

Company: Cybersmart
Country: South Africa
City: Johannesburg

  <     >