Nashua Mobile
Shocking Customer Service

Have been a Nashua Mobile customer for the past 13 years. In December 2010 I added an additional phone to my contract - the consultant at the Canal Walk Branch logged the new deal incorrectly - it took Nashua 8 months to resolve the problem - this delay has now led to a 2nd problem - the additional contract should have come up for renewal in December 2012 - I decided in January to cancel the 2nd contract but was informed by Nashua that to correct the initial error they cancelled the December 2010 contract and re-issued in August 2011 increasing the contract period without my consent or even informingme - they now wish to charge me a cancellation fee of more than R 1 000 to cancel the contract (which should now be on a month to month scheme) even though the contract fee till end August 2013 would only be R 800. I have been liaising with Nashua (the store & customer services) for the past 6 weeks and they have not been able to resolve the problem or cancel the contract - verbal and e-mail promises to investigate and resolve have not led to any conclusion - why should I, a loyal paying client, remain with Nashua mobile? What can I do to get the contract on the 2nd phone cancelled?

Company: Nashua Mobile
Country: South Africa
City: Cape Town

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