Mtn
Paying for no service and nowhere to complain

Since 20Jan2013 the refurbished Blackberry I received from MTN has been blacklisted. The first 2 stores I complained to were unable to figure out the problem with the phone - I had to google it!

After explaining the issue I was told to get an affidavit from SAPS stating that the blacklisting is an error on MTNs side (I feel MTN should be responsible for going to SAPS to swear that the blacklising is a mistake).

The un-blacklisting was not possible as promised, and I was told to bring the phone in to be sent to the HVRC for a replacement phone. I was promised 2-3 days' turnaround time. It has now been 7 working days.

I phoned 808 to log a complaint, but was given an email address to send my complaint to. This email address no longer exists. It returns a message with another address, which gets you a reference number and an empty promise that you'll be contacted.

It has now been a full month of me paying my subs (and BIS), and for the handset, but alas I have a R79 ZTE in my hand and am sending SMSs like a caveman.

Please can someone help me to get back on air and explain to me how I will be compensated for not receiving the services I pay for!?

Company: Mtn
Country: South Africa
City: Grey Owl

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