Vodacom
We dont explain terms, but you will pay

I recently went to the vodashop in brakpan (SHERWOOD CELLULAR) and took up a contract with vodacom on the 30th of januaury 2013, i was told i had to pay a fee upfront for porting my number to mtn and that my account would be debited on the 20th of february as that is my paydate, to my surprise pn the 6th of february there is an unpaid debit order, needless to say it was vodacom, i then went back to the shop and the lady assured me it would be resolved, i went back to her and she explained to me that she never knew/just found out that vodacom would debit my account within 48 hours, (this couldve been avoided if she read the contract or gave me a copy)... i the spoke to the manager (thys) and he said by logic i should know that my bills should be paid month end, which is the day i took the contract, i then called vodacom customer care times without number and have been sent from pillar to post since, but ive been notified that i will have to pay double the installment, an additional R100 for the unpaid debit order aswell as ive been put on the credit bureau as a slow payer... ive got a reference for the call S3-SH23J-JTT0U AND for facabook EC-ZHLN-2PC006 4 DAYS LATER

Company: Vodacom
Country: South Africa
City: Brakpan

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