Telkom
Failed to complete my order for a new ADSL line

I placed an order for an ADSL line on the 10 December 2012 with Telkom. Upon placing the order I took it upon myself to pulled the cable from the Telkom box to my house, leaving the remaining work to be done by Telkom very minimal, requiring the line to be terminated. I have spoken to countless call centre operators, each telling me a different story about my order and that there was a system error. A date was finally "booked" for the 8th January, but was then later cancelled by Telkom by sms for no apparent reason. I then called the call centre to see what was going on, only the find out there was a system error and that a technician was never booked to complete my order. Upon asking what I should do, I was told nothing can be done and that I must wait for the system to be back online, only then can a date be scheduled. There has been a "system error" for the past 3 weeks... meaning that NOTHING has been done about my order.
How much longer must I wait for? Who actually knows whats going on? I am helpless and incredibly dissappointed.

Company: Telkom
Country: South Africa
City: Modderfontein

  <     >