Vodacom
Emotional distress due to incompetence

My FamilyTopUp contract was on my fathers name and he recently passed away. On 2 February I went to the Woodlands branch where a consultant faxed through a form to another dept. It stated that the account holder is deceased and to put the no on PayAsYouGo. The consultant advised me that my no. will not be disconected and that I owe nothing. On the following Thursday my number was suspended and I owe Vodacom. I phoned the call centre and they said the dept which handle these enquiries are closed for the day but if I go to a centre they can help me. I wasted my time, they couldnt help me. The next day I went to the Woodlands branch where the only competent and helpfull consultant in this whole ordeal, Brian helped me and explained the expesses.

I was told ambiguous things and not given options by consultants and call centres from the start. I was treated as a criminal, insensitivly and inhumanely. I had to explain several times of my circumstances, only to be giving the run around. Once I was basically told that I have no right seeing as I was not accounct holder. To add insult to injury I sent a complaint through to the company and almost a week later have heard nothing

Company: Vodacom
Country: South Africa
City: Pretoria East

  <     >