Vodacom
Staff unable and unwilling to help

One of the staff members was too busy watching Chris Rock (on his pc on LOUD speaker) to help any of the customers entering the store. The other employee had a few customers to deal with. When it came to my turn, I bought a micro sim for my ipad. I asked when it would be activated which he said he didn't know. He then advised that VodaCom cannot transfer data bundles onto the sim as it is a new number and the system doesn't allow for this (new number being the 0606...) he said that I could do it by transferring the data myself by buying airtime etc. So he proceeded to give me the number (and all this time I was listening to Chris Rock and the other customers were waiting to be attended to). The following day when I tried to transfer the bundle it was giving me error messages. I managed to put the sim into a phone, just to find out the number that had been given to me by the staff was incorrect. How can staff members rather watch a comedian than actually work while there are customers waiting? And how can the VODACOM staff not be able to answer any questions on purchasing a new sim as well as provide the wrong telephone numbers for the new sim?

Company: Vodacom
Country: South Africa
City: Eastgate (Lower Level)

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