Mtn
Damaged phone since day 1 on upgrade

I've upgraded a phone on 03/01/2013 as a bday present for my wife, gave it to her on the day of 05/01/2013. The BIS was not working when we tried accessing the internet called 808, was advised I must give it a few hours, but this never worked, took the phone into the store on 07/01/2013, was advised it was an activation problem but when the MTN staff member called 808, she was advised all is ok I must give it 48 hrs. Lots of my time spent in MTN stores trying to sort the problem out only to be advised by a friend in the industry what the problem could be and only then the problem was discovered. Long story short, it was discovered that the phone is an OBF (about 3 weeks later after I advised MTN staff to check the phone and not the activation problem) but I apparently missed the 7 days (take note that I went into the store on 07/01/2013 after upgrading 03/01/2013-within 7 days), been in and out of MTN trying to get them to sort it out but they want me to book the phone in for Warranty check and then they'll determine if the phone must be repaired or replaced. Why must I repair a phone that was broken since day 1 which cannot use the service that I'm paying for. Am I to blame for an OBF

Company: Mtn
Country: South Africa
City: Cape Town

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