Vodacom
Vodacom money out of my bank account

I requested my contracts to discontinue on their expiry dates in or around March 2013 as my wife and I have been overseas since January 2012. I sent an email together with a copy of my ID requesting the contracts to be discontinued. I was asked to provide various other information such as my account type, debt order date and so forth which I further provided. My contracts were however not terminated as I asked and Vodacom continued (and still continue) to debt my SA bank account! The story I have been given by customer services is that they could not verify the correspondence I sent them as they could not get hold of me telephonically. Since we were out of the country. What I cant get my head around is why did anyone need to get hold of me telephonically when I had given written notice, together with copies of my ID, bank details and debt order details etc? Since when was written notice, together with a copy of an ID not good enough to terminate my contract which I opened voluntarily in the first place? I am afraid to say in my experience and my understanding of the world this amounts to nothing short of money being "" out of my account every month since March 2013

Company: Vodacom
Country: South Africa
City: Customer services

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