Vodacom
BAD CUSTOMER EXPERIENCE AND FALSE ADVERTISING

On Thursday, 29 January 2014, I upgraded 2 contracts and migrated to U choose 100. The advertisement in the store and in the brochure clearly stated that 100MB of data is included for 3 months and that the first month's subscription is free.

On 1 Feb 2014, both phones were credited with R100 airtime, but no data. I had to make 2 phone calls to the Call Centre as the incompetent staff could not log both complaints at the same, even though I provided both cell phone numbers. I was sent 2 sms's assuring me that I would get a response with 24-48 hours. I even went to the branch on 2 Feb 2014 and was told by the consultant that she would follow-up and call me on Monday, 3 Feb 2014.

Needless to say, this was just another false promise and evidence of the bad customer experience.

Should I not get a response and the data that was included in the upgraded contracts, I will lodge complaints with the media and the relevant authorities/regulators, etc

I am quite sure that Carte Blanche, Tot u Diens, etc will be very interested in these type of events where SA customers are being robbed blind

Company: Vodacom
Country: South Africa
City: CUSTOMER SERVICE

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