Vodacom
New application

On 23 Jan I applied for a new contract with Vodacom on my existing contract, but my app was declined because I "do not conduct my acc satisfactory". I had to query this with V/com C/care and their pre-legal department. I spoke to numerous ppl at V/com. Finally, on 24 Jan I spoke to Vernon (Pre-Legal) who told me he has made a note on my acc to state that my app should proceed. On 25 Jan I went back to the branch and was told that my app has been declined again. No note! The whole process starting again of me calling V/com and going into the branch etc. On 29 Jan my app was approved and I was issued with my device and everything was in order. Got home, THE SIM WAS NOT ACTIVATED! Called C/care again, was told that activations department works from Mon Fri 8-5 and to call them on Monday. I did and was asked to call. I spoke to Renata. She will investigate and call me back. Today is 4 Feb and am still waiting for Renata to call. Today received an sms that a new app was put through on my acc. I called again to find out what this app is for as I am waiting for my line to be activated. Called C/care, trf'd to sales, trf'd to activations. Activations "offline". I give up!

Company: Vodacom
Country: South Africa
City: Customer Care/Head Office

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