Nashua Mobile
Poor account service

Good day. I took out a contract with Nashua mobile late last year. After realising the data included wasn't going to be enough, I went into the Three rivers branch and requested that an additional data bundle be preloaded every month along with my airtime to avoid the excessive charges of out of bundle data rates. Along with that I also requested that a sms notification be sent every week regarding my account balance. This was done in Dec, we are already in the first week in Feb and I still haven't received any of my requests although the staff at the branch assured me that it shows on the system and has been activated. Numerous calls has been made the past few weeks from my side t sort this out. This delay in service from which ever department at Nashua mobile responsible has led to yet another high bill last month. Last week I requested a billing clarification due to excessive billing on data, but I am told that we are still waiting for response from the accounts department. Please tell me why a simple matter like this can't be resolved yet when my debit order bounces due to this high bill, I get soft locked immediately after confirming that a payment will be made the next day??

Company: Nashua Mobile
Country: South Africa
City: Three Rivers

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