Mwe
Mweb Customers Beware

Within 3 weeks of "automatically" being upgraded to a 2MB line, from 1MB, after having to call the call centre to have it activated, we found ourselves in the same frustrating and quite frankly completely unacceptable situation that so many other MWeb customers have found themselves - being throttled to the point where the internet was unusable. The call centre confirmed that there was a "cap" of 70 gigs on a 2MB line, and that the bandwidth was now limited to "256k". Our previous usage on our 1MB line was regularly well over 70 gigs, but we've never been throttled before. The resolution - upgrade to a bigger account or don't use the internet for a few days. Seriously?

The fact that MWeb care so little about their customers that they would decide not to clearly explain the AUP, give them fair warning before being "capped" (hello email/SMS notifications??) or find a more effective way of dealing with the "high bandwidth utilization" issues e.g. shaping traffic thereby allowing at least browsing and email to function, is really sad.

Have thus taken my business elsewhere and will encourage others to follow.

MWeb, I hope you start listening to your customers...

Company: Mwe
Country: South Africa
City: Parkmore

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