Web Africa
Wrongfull billing for services not ordered

Contesting Invoices RAN753029057 & RAN753052503:
In ticket 1821389 you had told me: "I have viewed your account ran75 and can confirm that on the 27 Dec 2013 your adsl service was reversed from pending cancellation to active. Therefore we have charged you the amount of R262.45"
My response to you is by WHOM was the pending cancellation reversed? Certainly NOT BY ME.
I have ONLY worked through your Support Chat; in other words I HAVE NOT ORDERED ANYTHING online or in your section Order New Services. - I have NOT. So how can you say that my cancellation was reversed.
Please see below excerpt of my chat log with your Live Chat > Support - ADSL.
I makes it very clear that my uncapped data package is cancelled since the end of December 2013.
So why do you keep sending me more invoices?
Date 27-12-2013 Live Chat >> Support - ADSL
13:42 Monique April: Would you want me to cancel your uncapped data package from the 01st of Jan?
13:43 F.K.- RAN75: yes
13:44 Monique April: Thanks for the confirmation. I have scheduled your uncapped data package to be cancelled at the end of December. To confirm you will not be billed for the data package for January.

Company: Web Africa
Country: South Africa
City: Nationwide

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