Neotel
Defective hardware and no service

After signing an initial contract which included a cordless handset, the inferior quality of the handset was quite apparent from the beginning. After numerous complaints early on in the contract nothing was done and when asked to escalate the complaint no contact was returned at all. The constant dropped calls and terrible sound quality makes me avoid using the phone and I dread receiving calls on it and elect to rather use a cellphone, which resulted in another more recent call to the call center when I was told that there was a problem with this model of handset and to take it to a service center to have it swopped out. After wasting precious time to go to the service center I was told it could not be replaced with another cordless, which I need and initially signed up for, but only a desktop device or I must pay in for a cordless device, so I must pay for neotels admittedly known to be defective and inferior products. After once again asking to speak to someone senior and escalation of the query I have had no response whatsoever. Time to try telkom again!!!

Company: Neotel
Country: South Africa
City: Johannesburg

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