Neotel
INFERIOR PRODUCT POOR SERVICE

On 14 November 2012 I logged a technical query with the the technical service department at Neotel. My cordless phone seemed to be faulty as there were interruptions during phone calls (calls were not dropped; we also verified that it was neither a signal problem or a problem with the speaker). A reference number was provided to me and I was promised that another agent would give me a call in a few days' time in order to confirm the date for a device swap. After numerous phone calls to the call centre, my phone service was cut on 11 January and a new device delivered on 14 January. This turned out to be faulty and I've since phoned Neotel, sent them a detailed email and I'm still without phone service and no feedback; despite being promised feedback. I'm incredibly frustrated and disappointed by the lack of response from Neotel. Especially as I have now spend a significant amount of time and money tracking the service down but to no avail.

Company: Neotel
Country: South Africa
City: Cape Town

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