Mtn
MTN has my money

For the past 10 months, MTN has overcharged me by R170 per month as they 'forgot' to remove a promotion that should've expired on my account after 24 months. I have been charged interest on outstanding accounts, that actually have not been outstanding and am told today (Wed, 2014-01-29) that there is a backlog and it may take up to 30 days for a credit to be applied to my account.

I want a refund into my bank account - Why on earth would I leave a huge credit with MTN when I could be receiving interest in my own savings account? Up to 30 days to rectify YOUR error!? This is absolutely ridiculous.

MTN - Come on! I have been a loyal customer of yours for FAR TOO MANY years and if this is not resolved asap, accept this as yet another loyal customer that is going to leave you!

UNACCEPTABLE!!!

Company: Mtn
Country: South Africa
City: South Africa

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