Cell C
Cell C repairs has mixed up my phone with anoth

I have always use the same Cell C store at Howard Centre in Pinelands (Western Cape) every time I upgrade my phone.

My last phone received (HTC One X) within the last 10 months had to go in for repairs shortly after I received it because of a software issue. That was resolved and I thought Cell C Pinelands delivered a great service. There were no hitches with Cell C Jhb.

Here's the peach. I have recently returned my phone for a damage report and quote for my insurance provider to settle.

Cell C Repairs in Jhb now claims that because of the serial number (INM number or something) not matching their records that I did not get my phone from Cell C. Cell C has my purchase invoice and has sent this through to repairs and they are apparently investigating what has happened. I took my phone to Cell C a week ago and am still waiting for any answer.

I can only assume what has happened, being returned a different phone after the first repair, an incorrect label being stuck onto my phone by Cell C Repair technicians, who knows.

Wth. Please advise how you will sort this out as your team is basically telling me that I'm doing something and Cell C is now passing the buck.

Company: Cell C
Country: South Africa
City: Pinelands & Jhb repairs

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