Vodacom
Failing to deliver and don’t even care

Dear Vodacom

You have left me no alternative, I will not spend one second more;

Being transferred from one person to the other, to be cut off or put back into the same queue after explaining everything to a consultant
To get promises from agents & managers to be called back, that never realise.
To get unanswered questions and empty promises

You upgrade two of my contracts to iPhone5 one to Samsung 4s and a new contract for a iPad Mini in the last two months, when the main contract needs to be upgraded (to an iPhone 5) the cost being the same that I currently pay there is a problem??? Please come and fetch your headsets... I will take my business to people that actually cares about clients... Please ensure that my main number is ready for a transfer.

I have 5 lines (was 7) on my personal account, which I will cease to pay! You are welcome to come and fetch the headsets from my house, you are also welcome to sue, and I will defend it in public... We will also be moving our corporate account after our board meeting...

I can now understand why you are losing market share... Perhaps you should invest a bit more in your staff and clients and advertise less...

Company: Vodacom
Country: South Africa

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