Vodacom
Exorbitant Incorrect Billing ONCE MORE

On the evening of the 16th Jan 2014, I had somewhat 96mb data on normal time and 1.38GB on night owl, I used up to about 800mb just after 12am on the 17th Jan 2014. Knowing that I had about 400-500mb left, I logged in once more today the 18th Jan 2014, only to find out that I have no data left once more and that my bill is R4808.33 outstanding on my bill, with the out of service rate applied amounting to R3328.71 of the final figure.

I kindly would like to reiterate as I did the previous time when this happened, that I as the customer, am unfairly misled or charged due to Vodacom's delay in updating their system (the reason provided for the last error). I used bundles according to the information provided and what I appeared on the official Vodacom website. Any other information or a lack thereof is against my rights. (refer to Headline: Exorbitant Incorrect Billing - on my reports)

I will be cancelling this line once contract expires as I can no longer deal with such costs unfairly or rather amicably change the line to a top up line.

Called logged with Matimu on 18th Jan 2014 at about 2am - Ref S3-046EF-SGGW. AWAITING FEEDBACK, NO CALL RECEIVED from Vodacom.

PLEASE HELP?

Company: Vodacom
Country: South Africa

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