Nashua Mobile
Eath taking incompetence

I phoned the call centre end of September wanting to migrate to a new network. the lady said the penalty fee would be R1300. I decided to wait a few months so that the fee would decrease

on sunday the 3 November I went to Nashua Mobile at Vodaworld - I told the lady there what I wanted to do (sadly I didn't get her name but what a). she said that I would have to switch to prepaid, which could only happen on dec 1. and then get a new contract and this would cost R2850. I said a very rude word to her.

I again phoned the customer care line and a lovely lady helped me, I think her name was Lenita. She said it would be easy to do a network migration and she gave me the direct number for the upgrade department.

On Monday I spoke to Martin. Initially he seemed very efficient and we did the new contract etc. I requested my phone to be sent to CLEARWATER mall. he said it would be delivered the next day, ie tues 5/11.

On Tuesday morning I phoned to confirm that the phone would be delivered to Clearwater mall.

at lunch time I receive an sms from karabo sibisi saying that my phone was at sandton. it all went downhill from there and I don't have enough characters to finish

Company: Nashua Mobile
Country: South Africa
City: Head office

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