Telkom
Telkom line down STILL

I am still waiting for our telkom line to be sorted out. It has been 7 days now and nothing. A man named Richard Higgs phoned me on Friday to arrange a Telkom technician to come to my house on Saturday. I told him I had a 12pm appointment so would have to be first thing. Apparantly first thing for Telkom is 11am. Suppose it was just a miracle that they pitched! The technician left my house at around 11:30am and said he would be back. I reminded him on numerous occasions of my 12pm appointment and then asked for him to return at 3pm when I would be back. When I phoned Telkom 10210 at 3:10pm they said that a Telkom technician would be there shortly. Needless to say, we are still waiting. Pathetic! All that Telkom seems to ever respond is that a technician has been dispatched or that my call has been escalated. If this is escalated what are the norms?? I presume we will still be charged normal line rental for this month as well? What now? Please refer to previous Hellopeter queries from last week for all the telephone numbers and reference numbers for 021-7946987

Company: Telkom
Country: South Africa
City: Constantia Hills

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