Vodacom
INCOMPETENT CARE CENTER

So who is incompetent? The call centre or the Vodacom shop in Northgate? Both say the other!
Another typical "don't care" response from Vodacom. Their service is appalling. Why can't a company that makes SO much money actual give good service? Surely that is easy?
The problem: A new iPhone, and an old one. Two SIMs (correct). The shop says I must call customer care 111 to effect the change over. I do that. They say the shop must do it, I must go back... The call centre says when I get there, the shop must call 111 to make the change!!! Incredible! I must waste more time. Why can't they just do it while I'm talking to them? Or why didn't the shop do it while I was there with the phones, SIMs, ID, everything...
I have over 10 accounts with Vodacom. It is something I seriously wish I didn't have. Working with this company just makes my blood boil every time. This is not my first Hello Peter complaint.

Company: Vodacom
Country: South Africa
City: NORTH GATE and Call Cente

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