Telkom
Incorrect billing due to line fault

I have been trying to sort things out with telkom since 23 Nov 2013.

At first my line was disconnected (as in no dial tone) and I was told that the line was disconnected due to non payment. So I settled my account on the spot at the menlyn branch.

Eventually the fault was identified (by a telkom technician) at the exchange as well as as my premises where the line was disconnected 64 meter from my house towards the exchange.

I was then put on a different line which worked for two days when I realised (via Axxess) that the line was now crossed onto another number. This eventually got resolved.

Long story short, I had no service from the 23rd Nov 2013 to 6 January 2014 plus another week after the line cross issue. After explicitly instructing telkom personnel at the menlyn branch as well as their telephone call centre to credit my account with R343, for the month of Dec2013, the billing dep. still didn't get the message.

Instead, I was billed for R211 and then got cut off due to non payment. I paid the R211, then got my Jan2014 bill @ 2x the amount!! (Interdepartmental comms??)

Why am I paying telkom if I constantly have to run around and babysit them and do their work for them

Company: Telkom
Country: South Africa
City: Accounts

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