Mtn
Delays in sim swap

I upgraded my business account from a blackberry on anytime 100 to an iPhone 5s on anytime 200. The phone arrived on Monday with a new nano SIM card. There was no instructions that we had to formally request a sim swop between the normal sim and the nano sim. I called the call centre on Wednesday after getting tired waiting for the iPhone to register on the network. Only then did they inform me that I must contact my account manager and request a sim swop in writing. I did send through the request yesterday and the account manager promptly actioned the request and confirmed via e-mail.

I contacted 809 and met the worst of attitudes with a Mathabo (call ref: 108469671). Call agents like this deserve to be fired or retrained at least. Not only did her attitude but she gave me the silent treatment!

Now I sit frustrated two days later without the iPhone working and no idea how long it would take. MTN processed my upgrade on the 17th January. Today is the 23rd and I still do not have an operational iPhone. How can mtn charge me for a service which is not provided. Most horrible company with the most horrid service!

Company: Mtn
Country: South Africa
City: Business

  <     >