Openwe
Appalling & Spiteful Service from Openwe

I'm writing this to prospective clients of Openweb ISP as a 'heads up' of the service levels to expect.

On 4 Dec 2013, due to the Telkom ADSL line speed upgrades, I contacted Openweb to bump up my 1MB uncapped account to the 2MB line speed (as I saw it was not done automatically). Since then, nearly two months later, I've still not had my account upgraded.

After three requests to have the upgrade implemented, each time being met with a sales offer for another product and blatantly ignoring my request for the upgrade from 1MB to 2MB line speed, I eventually decided to cancel the account.

Upon cancellation I was told that I would have to give one calendar months notice. I replied saying no prob, but please upgrade the acc to the 2MB speed as I have more than a month left with the service. I then eventually got a response:

Hello
We cannot make changes to an account once there is an intention to cancel.
Kind regards
Leon
Senior Engineer (Core Network)

Really spiteful behavior from Openweb, as the upgrade request came nearly two months before.
Join them at your own risk!

Company: Openwe
Country: South Africa
City: South Africa

  <     >