Vodacom
Accounts transfer and type of package

During Oct2013 my husband passed away. In Nov I phoned to enquire about changing the account and was told by consultant system is down and that she goes home in 9 minutes. In Dec I visited Vodacom4U store in Woodlands, Pta. From here I was sent back and forth between store and (accounts, acquisitions, legal, customer care etc). I reached a point where I refused to pay the bill until the transfer was done. Now only the cell was transferred, but not the 3G. I received no reply/assistance regarding my query to downgrade from a Talk240 to a cheaper package. I was told by Legal yesterday that I should go to another store if previous store (that I visited 3 times and who has all documents) are not assisting effectively and if I don't then the number will just be deleted. I am shocked by the complete "don't care" / "big brother" approach from staff employed by Vodacom. I was told by Legal yesterday that should I sent another mail they would only respond to my email with a reply that I should go to a store - which by the way has not happened since 30 Dec. I ended up screaming hysterically at consultant yesterday simply because of being so sick and tired of this process.

Company: Vodacom
Country: South Africa
City: Woodlands Vodacom4U stor

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