Mtn
HORRIBLE SERVICE, AND DECEIVE CUSTOMERS

Do you have lots of time to waste, want to add stress to your life, and fancy complaining to a rock? Use MTN, and your nightmare will begin..
Mine started 6months ago when I enquired about contracts via the Internet, and MTN phoned me. I clearly explained that I was not interested in the contracts at that moment, as I was waiting for my contracts with Vodacom to expire. The lady noted that she understood and she informed me that a blank e-mail will be send to me. She repeatedly assured me that MTN cant, and won't issue any contract without me replying to the mail and without me sending a copy of my I.D.I was told to reply when I am ready for the contracts. I never did either. She told me to answer questions in order for them to do a credit-check to save time. MTN delivered the phones and my 15year old received them. I called MTN the next day, and they promised to call back within 48 hours-never happened. I phoned many times, spending loads of time and money, but they simply never call back. I spend hours in a MTN shop where an employee used her phone in order to help me. They agreed to fetch the phones and cancel the contracts, They never did. I have a list of ref. numbers and persons.

Company: Mtn
Country: South Africa
City: INTERNET

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