Vodacom
No Regard for REAL Customer Service or Delivery

Online order for Blackberry 9320 placed on 29 December 2013, order accepted stating agent will contact me shortly. Agent only contacted me on 14th January 2014 - order authorised and accepted, delivery address was requested and confirmed. Delivery of unit was due on 17th January 2014 - confirmed by telephone. NOTHING arrived - called 17th Jan and spoke to 4 different agents who said the unit was sent back due to an incomplete delivery address and lack of my tel. # being included in the request - they would not help me as the unit was not booked back into the warehouse, or allow re-submittion of my order or have me go to a VODASHOP or place another order and have this one cancelled to avoid further delays. Instruction: Just wait and Call back on Monday... called, reply: just wait another 3days as stock is still not in and remember you'll wait another 3days thereafter to receive your delivery. Disappointed & Disgusted at how Vodacom are taking advantage of Consumers - expected much more - feel they don't deserve the consumer's support if their procedures & lack of follow up and attention to detail stunt delivery & cause a disregard in their client's expectations.

Company: Vodacom
Country: South Africa
City: ONLINE

  <     >